What is FleetWorks?
FleetWorks is a freight execution platform that helps brokers cover and track their freight using AI agents. Brokers that use FleetWorks can proactively access a network of over 30,000 vetted carriers to cover their loads without relying on a load board. Every load is tracked through GPS and AI agents, so you can be sure you’re providing the best service to your shippers. And because every action is logged, you get a complete audit trail that lets you move freight faster, with confidence.
Key Capabilities of FleetWorks
AI Carrier Sales:
Voice, SMS, and email agents handle inbound carrier inquiries end-to-end: MC lookup, compliance vetting via Highway and Carrier411, rate negotiation against min/max buy rates, and warm transfer to a human rep with full call context.
Capacity Network:
30,000+ carriers self-reporting empty location and equipment, surfaced as a live capacity feed. Already booking more carriers than any non DAT loadboard; Offer Manager centralizes inbound bids into a single approve/negotiate queue.
Routing Guides & Auto-Tender:
AI recommends which carriers to add or remove per lane based on haul history and response rate, then allows you to choose how to outreach, including tendering automatically.
Track & Trace Assistant:
Keeping GPS data fresh with AI agents that call, text, and email to close the gaps where GPS data is stale or missing.
Workflow Builder:
Configurable call/text/email automation for any agentic workflow like POD collection, rate confirmations, and check calls, with French and Spanish language support.
Benefits for Descartes Aljex Users
Coverage that flexes with your business: AI agents handle inbound carrier calls and emails around the clock. One broker cut low-quality inbound carrier calls by 45% by pairing FleetWorks with compliance filtering, freeing reps for revenue-generating selling.
Visibility: Brokers typically hit roughly 72% location compliance from GPS alone. FleetWorks’ AI agents automatically work the remaining 28% by call, text, and email — one customer eliminated approximately 750 manual tracking calls per month.
Clear, traceable records: Every bid, MC number, negotiated rate, and call transcript flows back into the TMS automatically, giving brokers lane-level bid history and margin analytics without manual entry.
Unified Descartes Solutions
Descartes gives brokers the system of record and the visibility backbone. FleetWorks adds the agentic layer that acts on behalf of both sides of the broker-carrier network. Brokers running Aljex and MacroPoint can combine those features alongside FleetWorks’ AI voice, SMS, and email agents to qualify and negotiate with carriers. Our agents write bids, transcripts, and status updates back into Aljex. Where MacroPoint delivers GPS coverage, FleetWorks’ agents work the remaining gap by phone, text, and email, so brokers reach full load visibility. Together, Descartes and FleetWorks let brokers scale volume on the platform they already run.
