Aljex is the industry leading SaaS Transportation Management System with a growing customer base. We are looking for an outgoing, positive, and friendly individual to deliver excellent support for our growing customer needs. You’re a great match if you possess fantastic troubleshooting skills, have a sharp eye for detail, are driven to help clients and have the ability to dive deep into a new product. We want people who are team players, good communicators, and problem solvers. If you’ve read the requirements and think you’d be a great fit, we’d love to hear from you.
RESPONSIBILITIES:
- Provide outstanding support to existing clients via email and phone
- Focus on helping our clients achieve success through the use of our products
- Respond quickly and eloquently to customer-submitted email tickets
- Guide clients through account setup, functions/features, and troubleshoot issues
- Keep documentation and FAQ entries current
REQUIREMENTS:
- Excellent troubleshooting and outside of the box thinking
- Excellent people skills – ability to be empathetic, accurate, responsive & resourceful
- Ability to evaluate, troubleshoot, and follow-up on customer issues in an efficient manner
- Exceptional organizational, verbal and written communication skills
- Highly proficient in MS Word, PowerPoint, Excel, Google docs
- Excellent telephone support personality/engaging phone presence
- Knowledge in Help Desk software, networking, printer/scanner, cloud computing experience a plus
- Knowledge with Freight Brokering, Trucking or Logistics is also a plus
BENEFITS
- Competitive compensation
- 401K + company match
- Health Care Plan
- Paid time off
- Casual dress
- Relaxed work environment
JOB TYPE:
- Full-time
REQUIRED EXPERIENCE:
- Customer Support: 1 year
Be sure to email your cover letter to Kevin ([email protected]) with the job title listed above in the subject line, and be sure to attach your resume.
