Customer Support Specialist

Aljex is the industry leading SaaS Transportation Management System with a growing customer base. We are looking for an outgoing, positive, and friendly individual to deliver excellent support for our growing customer needs. You’re a great match if you possess fantastic troubleshooting skills, have a sharp eye for detail, are driven to help clients and have the ability to dive deep into a new product. We want people who are team players, good communicators, and problem solvers. If you’ve read the requirements and think you’d be a great fit, we’d love to hear from you.

RESPONSIBILITIES:

  • Provide outstanding support to existing clients via email and phone
  • Focus on helping our clients achieve success through the use of our products
  • Respond quickly and eloquently to customer-submitted email tickets
  • Guide clients through account setup, functions/features, and troubleshoot issues
  • Keep documentation and FAQ entries current


REQUIREMENTS:

  • Excellent troubleshooting and outside of the box thinking
  • Excellent people skills – ability to be empathetic, accurate, responsive & resourceful
  • Ability to evaluate, troubleshoot, and follow-up on customer issues in an efficient manner
  • Exceptional organizational, verbal and written communication skills
  • Highly proficient in MS Word, PowerPoint, Excel, Google docs
  • Excellent telephone support personality/engaging phone presence
  • Knowledge in Help Desk software, networking, printer/scanner, cloud computing experience a plus
  • Knowledge with Freight Brokering, Trucking or Logistics is also a plus


BENEFITS

  • Competitive compensation
  • 401K + company match
  • Health Care Plan
  • Paid time off
  • Casual dress
  • Relaxed work environment


JOB TYPE:

  • Full-time

REQUIRED EXPERIENCE:

  • Customer Support: 1 year

Be sure to email your cover letter to Kevin (Kevin@aljex.com) with the job title listed above in the subject line, and be sure to attach your resume.